سياسة الخصوصية

Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account or sign in to our Platform.
• Make a booking request for a tour or activity.
• Subscribe to our newsletter.
• Contact us via email or through the Platform.
• Leave a review or rating for a service.

This information may include:

• Name (first and last name)
• Email address
• Phone number
• Booking data (service selected, dates, number of participants, special requests)
• Account credentials (when you create an account directly)
• Review content (ratings, written reviews, uploaded photos)

Information Collected Automatically

When you access our Platform, we may automatically collect certain information about your device and usage, including:

• IP address and approximate geographic location.
• Browser type and version.
• Operating system.
• Pages visited, time spent on pages, and navigation patterns.
• Referring website or source.
• Device type (desktop, mobile, tablet).

Information from Third-Party Services

If you choose to sign in using a third-party authentication provider (such as Google or Facebook), we receive limited profile information from that provider, typically including your name, email address, and profile picture. We do not receive or store your third-party account password.

We use the information we collect for the following purposes:

• Booking Management: To process and manage your tour bookings, send confirmation emails, and provide booking-related communications.
• Account Management: To create and manage your user account, enable you to view booking history, and manage your preferences.
• Communication: To respond to your inquiries, send important service updates, and provide customer support.
• Service Improvement: To understand how our Platform is used, identify areas for improvement, and enhance the user experience.
• Marketing: To send you promotional offers, newsletters, and information about our services, but only with your consent. You can opt out at any time.
• Safety and Security: To detect and prevent fraud, unauthorized access, and other security threats.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Our Platform integrates with the following third-party services that may collect or process your data:

• Google Authentication:If you sign in with Google, your authentication is handled by Google's OAuth service. Please review Google's Privacy Policy.
• Facebook Authentication:If you sign in with Facebook, your authentication is handled by Meta's OAuth service. Please review Meta's Privacy Policy.
• Map Services: We use map services to display tour locations and meeting points. These services may collect usage data and approximate location information.
• Analytics: We use analytics tools to understand Platform usage patterns. These tools collect anonymized usage data to help us improve our services.
• Email Services: We use third-party email delivery services to send transactional and marketing emails.

We do not sell, rent, or trade your personal information to any third party. Data shared with third-party services is limited to what is necessary for those services to function.

Our Platform uses cookies and similar tracking technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols.
• Secure storage of user credentials with industry-standard hashing algorithms.
• Regular security assessments and updates.
• Access controls limiting employee access to personal data on a need-to-know basis.

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Account data: Retained for the duration of your account and for up to 2 years after account closure, unless a longer period is required by law.
• Booking data: Retained for 5 years after the service date for legal, accounting, and dispute resolution purposes.
• Marketing data: Retained until you withdraw consent or unsubscribe.
• Analytics data: Anonymized data may be retained indefinitely for statistical analysis.

Depending on your location, you may have the following rights regarding your personal information:

• Right of Access: You can request a copy of the personal information we hold about you.
• Right of Correction: You can request that we correct any inaccurate or incomplete personal information.
• Right of Deletion: You can request that we delete your personal information, subject to certain legal exceptions.
• Right to Restrict Processing: You can request that we limit the processing of your personal information in certain circumstances.
• Right to Data Portability: You can request a copy of your data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you can withdraw that consent at any time.

To exercise any of these rights, please contact us at hello@yallahmorocco.com. We will respond to your request within 30 days.

Our Platform is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16. If we discover that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information promptly.

Children under the age of 18 may participate in our tours and activities only with the consent and supervision of a parent or legal guardian. The parent or guardian is responsible for providing accurate information and accepting these terms on the child's behalf.

Your information may be transferred to and processed in countries other than your country of residence, including Morocco, where our servers and operations are based. By using our Platform, you consent to the transfer of your information to Morocco and any other countries where we or our service providers operate.

We may update this Privacy Policy from time to time. Changes will be effective immediately upon posting to our Platform. The "Last updated" date at the top of this policy indicates the most recent revision. We encourage you to review this Privacy Policy periodically.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: hello@yallahmorocco.com
• Address: 142 Blvd Hassan II, Agadir 80000, Morocco
• Website: yallahmorocco.com